Don't Drop Your iPod
A few weeks back I dropped my iPod. From about waist height, onto carpet.
Aside from the hold switch it seems to be mostly undamaged. It powers up, and synchronises with iTunes. Unfortunately though the hold switch does not work, and so the controls have been locked ever since that drop, effectively rendering it useless.
The good news is that my home and contents insurance has cover for accidental breakage, so I was able to claim for a new iPod. If you are ever in the same situation, be aware that this is the entire procedure you need to follow:
- Take the iPod to the nearest Apple reseller (call them A). Get advised that no, it cannot be repaired.
- Talk to insurance company. Get advised that yes, it is covered. You need to provide a quote for repair and replacement, as well as a statement of the cause of damage from the repairer.
- Ring up reseller A on the off chance that they can provide this information without another journey back there. You won’t get through. Leave a message on their voicemail.
- Two days later, leave another voicemail.
- More days pass, call another reseller (call them R), explain the problem. Get advised that iPods cannot be repaired cheaply.
- Go to reseller R in person and explain the problem. The helpful but overworked guy will indicate he will respond with the required information.
- A week later, no show. Nag the guy at reseller R. He will apologise and email a quote that afternoon.
- Send the quote to insurance company with claim form.
- The Insurance company mails back saying that there is no repairers report with the quote for repair/replacement.
- Email the guy at reseller R, explain what is needed again.
- A few more days pass, no response. Phone up the guy at R and nag him. Receive updated quote that afternoon. Forward to insurance company.
- A week later, you will get a call from another reseller (call them C). They have a cheque from the insurance company for a replacement iPod (yaay) but unfortunately they don’t have any stock (boo). ETA Two weeks.
- Two weeks pass.
- Ring up reseller C. Still no stock. ETA another week.
- Five days pass.
- Ring up reseller C again. Still no stock. No ETA this time.
- Call reseller A. Advised that yes, they have stock.
- Ring up insurance company. Advise them that reseller C are hopeless, but (at least one) other reseller has stock. Insurance company will say “we’ll send the cheque to you, and you can sort it out”.
- A few days later, cheque arrives.
- Cancel order with reseller C.
- Where to get new iPod from? Need hassle-free transaction with minimal effort. How about the online AppleStore? Order iPod from them.
- At work the next day, get email saying “we need two forms of ID faxed to us”. Even though I’ve ordered from them before with the same credit card. The acceptable forms of ID are relatively obscure and you won’t have them handy. So much for hassle-free transaction with minimal effort.
- Ring up AppleStore, cancel the order.
- Visit about 3 different stores, all out of stock.
- Finally purchase the last 60GB iPod in the entire country from a department store.
There, easy eh?